State Farm® Insurance Agent Jenn Weible

"My impression so far has been very good. Ana was our rep and was not only professional but extremely friendly. Both her quote and finalize policies were painless. Correspondence by text and email have been prompt. So far I am happy with my experiences converting insurance. I am not one to jump from one company to another. Plan is to stay as long as continue with the service I've received so far"

"If I could rate this office 0 stars I would. They can't figure anything out. AND windshield repair shops in the area blatantly told me how many issues they've been having with the State Farm offices here trying to get claim information and getting claims resolved. Jenn has taken no accountability as the supervisor for anyone working in her office or anything that happens out of that office. Absolutely disappointing to say the absolute least."

"I hate to be one of “those people” but here goes…. I’ve been a customer of State Farm for over 20 years. I can honestly say that until today, every single interaction that I’ve ever had with a State Farm employee or agency representative has been positive. 10 days ago, we filed a windshield claim for one of my cars. Due to some snafu in the system, the claim wasn’t getting sent to the vendor in which they were assigning the repair. We called repeatedly and texted the office to help us figure out why - they didn’t answer their phones for days and due to work limitations, leaving a message was not an option. They responded to our texts from 6/20 on 6/26…. We finally got through!!! THEN it took several hours on the phone with the agency today to resolve the claim issue. No one would take ownership or attempt to resolve the issue, it kept getting pawned back onto me & my daughter. After several hours, I requested a callback from a supervisor or Jenn herself. Well, both called back…. The supervisor was very friendly and helpful, apologizing and taking ownership of the mess up. But Jenn was incredibly rude, very condescending tone and took no accountability for her understaffed and undertrained office. She basically told me that i was minority inconvenienced, but that SHE was majorly stressed due to the recent State Farm rate increases - so I should be grateful that it wasn’t worse. With every previous agent that I’ve had, they’ve been an advocate for me as a customer. Jenn made it clear that my complaint was an inconvenience to her and offered no apology or acceptance of accountability for her agency’s poor service and the issues within the company she represents. Within 2 minutes of me requesting to be moved to another agency, I had an email confirmation from State Farm directly confirming the change."

"I am very impressed with the personal and professional service I received today contacting State Farm Insurance and speaking with Cindy Hernandez. Cindy was very patient in explaining some options and suggestions regarding car insurance. I am feeling positive that my decision to switch to State Farm Insurance was the perfect choice for me thanks to Cindy."